Privacy policy
Dockland Technologies Ltd. – Privacy StatementIntroduction
This privacy statement explains how Dockland Technologies Ltd. collects, handles, protects, and shares your personal data when you visit our website, use our products or services, contact us, or apply for a job. Please note that some of our services are accessible through third-party partners such as application providers. In such cases, the privacy statement of the respective third party will apply.
This privacy statement outlines how Dockland collects, protects, uses, and discloses your data – including personal data – when you visit our website, purchase or use our product, use our services, apply for a job, or otherwise communicate or interact with us, including when accessing product or technical support. Please note that as a direct reseller or partner, Dockland may also provide access to third-party applications and services. In such cases, the privacy statement of the third party will apply and typically refers directly to the specific application or service.
What Do We Mean by "Personal Data"?
In this Privacy Statement, the term "personal data" generally refers to any data (in any format) that can be used alone or in conjunction with other information to identify a person. This includes, among other things, the person's name, contact information, postal address, email address, purchasing history, and (where applicable) other data associated with an account they have with us. It can also include other types of data, such as technical data, provided it can identify you as an individual. Anonymized data, which can no longer be associated with an identifiable person, no longer qualifies as personal data, as long as it is reasonably foreseeable that the information will never be reversed to identify a person directly or indirectly.
How Do We Use Personal Data?
Dockland uses personal data for the following purposes:
- To respond to your inquiries and communicate with you;
- To provide customer support;
- To establish reseller partnerships;
- To accept and evaluate job applications;
- To personalize, analyze, and improve our products, services, technologies, communications, and our relationship with you;
- To deliver the requested products and services to you;
- To prevent fraud and protect the security of our systems and our customers;
- To fulfill our contractual and legal obligations;
- To notify you about administrative matters related to your Dockland products and services.
Personal Data We Collect
Dockland collects personal data that allows us to communicate with you, process orders, provide support as a customer or potential customer (including providing products and services), conduct marketing activities, or make employment-related decisions. We collect personal data when you interact with or do business with Dockland, including when you:
- Purchase, request support, or register products or services;
- Request software downloads;
- Request data or materials, such as documentation, reports, or case studies;
- Participate in surveys, reviews, provide feedback, or ask questions or make comments;
- Participate in promotions, contests, or marketing events;
- Apply for a job or submit your resume.
- Name and Contact Information: Your first and last name, email address, personal and/or business mailing address, phone number, your business or organization's name, and other similar business contact details or employment-related information.
- Authentication Data: Username, passwords, password reminders, and similar security information used for authentication and access to your account. For certain sales, employment purposes, and identity verification, Dockland may collect government or personal identifiers.
- Demographic Data: Data about you, such as the country where you reside and your preferred language.
- Geolocation Data: We may collect data regarding your location, which may be precise or imprecise. Precise location data, such as GPS coordinates or WiFi and mobile tower data, is collected if you enable location-based products or features. Imprecise location data includes data inferred from your device or general location data, such as an IP address, city, or postal code.
- Social Media Data: We may provide social media features that allow you to share information on social networks. The use of these features may result in the social network collecting or sharing data about you. Please review the privacy policies of the social networks you use and understand the practices they apply.
- Job Applications/Resumes: Professional, educational, and employment information – which may include special data – contained in the job applications/resumes you submit directly or indirectly to Dockland. Dockland uses this data for evaluating the application and conducting related employment activities.
Browsing and Commercial Data: Data related to your visit to our website and your browsing habits, including data inferred from this. This includes previous purchases, online shopping preferences, and device-related data, such as IP addresses, browser type, and regional and language settings. We collect this data to determine, for example, the number of visitors to different parts of our website, personalize the user experience, and contact you in a personalized manner.
Product and Device Data: Some of Dockland's products and services collect data, including product registration, device serial number, IP address, MAC address, and other unique device identifiers, meter readings, stock levels, device configuration and settings, software version, and error codes. Dockland uses this data to improve products, billings, reporting, inventory management, and support services.
Third-Party Sources: We also collect data from third parties. These third-party sources may change over time, but they are sources we consider reliable, which may be publicly or commercially available. These sources may include, but are not limited to:
- Data Brokers: We purchase demographic data from data brokers to supplement the data we collect;
- Social Networks: When you consent to Dockland or Dockland Technologies Ltd. accessing your data from one or more networks;
- Designated Units within Your Organization: For example, a member of your IT department when we provide services to you;
- Partners: Partners who provide services under our brand or who collaborate with us on marketing activities. If Dockland purchases services or products from one of our partners, we may receive certain data from them about you;
- Fraud Prevention Agencies: To make decisions about credit applications; and
- Publicly Available Sources: Such as public government databases and other publicly accessible data.
We may share or disclose your personal data where necessary to fulfill Dockland’s legitimate business interests, with your consent, or as required or permitted by law:
- We may share personal data among our affiliated companies, agents, and partners to fulfill orders or provide services, and to effectively manage our operations. Dockland requires its affiliates, agents, and partners to protect personal data as securely as Dockland does.
- We may share personal data with suppliers, service providers, and agents who act on our behalf to fulfill the goals specified in this Statement or in our agreement with you. These may include companies we pay to provide customer service, maintain business accounts, or support our business functions and operations, including processing orders, delivering and installing products, processing payments, investigating fraudulent activities, conducting customer surveys, assisting with marketing, providing IT software and maintenance services, and providing archiving services.
- We may disclose personal data if required by legal obligations, such as in connection with a potential or completed business transaction, such as Dockland merging or acquiring a significant portion of assets.
- When sharing personal data with third-party companies, we ensure that they adhere to privacy and security requirements and do not use the data for other purposes. We do not sell your personal data to third parties.
- We may also disclose personal data if, in good faith, we believe it is necessary for:
- Complying with applicable laws or proceedings in a legal process, including judicial or government investigations;
- Protecting our customers, such as preventing fraud or protecting someone's life or preventing serious injury; and
- Operating our products and maintaining their security, including preventing or shutting down attacks against our computer systems or networks.
We collect and process personal data with your consent, as required by law, or to fulfill Dockland's legitimate interests or business objectives, including but not limited to the following purposes:
(i) To provide you with products and services;
(ii) To manage, administer, and operate our business;
(iii) To fulfill our contractual and legal obligations;
(iv) To conduct direct marketing activities;
(v) To prevent fraud; and
(vi) To protect the security of our systems and customers.
Where Do We Process and Store Personal Data?
Dockland Technologies Ltd. processes and stores personal data within the European Economic Area (EEA). Currently, we do not transfer personal data outside the EEA.
If in the future, data transfer outside the EEA is necessary (e.g., due to the use of an external service provider), this will only occur if adequate data protection is ensured in the country or if the transfer complies with the GDPR’s required guarantees (e.g., using the European Commission's standard contractual clauses).
Our affiliates, agents, and partners are required to protect personal data and may not use it for any purpose other than providing services as per Dockland's instructions. We also take steps to ensure appropriate protection for personal data during the transfer process.
As part of our mandatory training program, our privacy policies are communicated annually to Dockland employees. We take necessary measures to ensure personal data is collected and processed according to this statement and applicable legal requirements, regardless of where the data is stored.
Video Links
If you click on a video on the Dockland.hu website, (1) the page may redirect to a third-party website to play the video, or (2) if the video is played on the Dockland.hu website, this feature may operate with the support of a third-party website or technology. In such cases, by playing the video, you are using the third-party website, and the terms of service and privacy practices of that third party apply.
Retention Period
Dockland retains data as long as necessary for the purposes outlined in this Statement, including providing products, services, fulfilling requested transactions, and other essential goals, as well as when required or permitted by law. The actual retention periods may vary. Criteria for determining retention periods include: (i) how long the personal data is necessary for product provision and company operations; (ii) whether the data is considered special data; and (iii) whether Dockland is required to retain data due to legal, contractual, or similar obligations.
Your Choices and Privacy Rights
You have choices regarding how Dockland processes your personal data. When we ask you to provide personal data, you may refuse. However, if you choose not to provide certain data necessary to provide a product, service, or feature, we may not be able to provide you with that product, service, or feature. In particular, you can:
- Withdraw consent for processing personal data based on your consent, subject to contractual and legal limitations;
- Request access to and a copy of your personal data, request that we transfer your data, and request corrections or deletion of your personal data;
- Object to the processing of your personal data or request restrictions;
- Object to direct marketing;
- File a complaint with a supervisory authority or the data protection authority.
Minors
Dockland's website is not intended for individuals under 16 years of age (or individuals who are considered children under local laws if the age threshold is higher), and we do not knowingly collect personal data from children or target children with our website or products. If we become aware that personal data of a child under 16 has been collected without verifiable parental consent, we will delete this data.
Security of Personal Data
Dockland is committed to protecting the security of your personal data and strictly limits access to it. We apply reasonable security procedures and practices, along with appropriate technical and organizational measures, to protect personal data from unauthorized access, disclosure, loss, or theft.
Data Management Measures
Dockland has implemented policies and practices to protect personal data. Depending on the amount, sensitivity, purpose, and format of storage, a combination of measures is in place to safeguard personal data, including:
- Internal policies and procedures defining employee roles and responsibilities throughout the data’s lifecycle, with access only granted as necessary;
- Technical security measures – such as encryption, firewalls, antivirus software, and other similar measures – to protect data stored electronically;
- A designated data protection officer who monitors compliance with applicable data protection laws;
- Privacy and data security training for employees;
- Procedures for receiving, investigating, and addressing complaints and inquiries related to Dockland's data processing practices, including security incidents involving personal data;
- A framework for regulating the retention and destruction of personal data.
Dockland may use cookies and similar technologies to enhance the user experience when accessing our websites and applications for the purposes mentioned above, including providing support and conducting marketing activities. Cookies help us personalize your user experience, compile statistics on website usage, including the most popular pages. Dockland also uses pixels (transparent GIFs and web beacons) to track user activity on our websites and with email recipients, measure the success of marketing campaigns, track email forwarding, and compile statistics on website use and responses to emails.
Dockland also uses Google Analytics and other similar web analytics services. These services collect information about website usage through cookies and other technologies, such as your browsing habits, and generate reports on user activities and trends.
Please note that when using Google Analytics, Google may process data according to its own privacy policies and terms of use.
Dockland does not have access to your personal data through this service and does not use it for individual identification.
What is a Cookie?
Cookies are small files placed by the websites you visit on your computer or mobile device. Your browser saves these cookies in a designated file. Cookies are widely used for websites to function effectively and to provide information to website owners. Cookies are useful because they allow the website to recognize your device, enabling efficient navigation between pages while retaining settings, thereby enhancing the overall user experience.
How Dockland Uses Cookies
Dockland uses cookies to recognize returning website visitors and facilitate website navigation and online shopping. Cookies store your country and language settings along with a randomly assigned session identifier. In some cases, cookies store your name and address details so that you do not have to re-enter them on forms.
Using data collected from cookies, Dockland can track how many people open our websites over a given period and determine if they are new or returning visitors. Dockland also collaborates with third-party advertising partners who place Dockland ads on other websites using cookies and measure the effectiveness of our advertising campaigns. For example, we use Google Analytics to track the use of our websites and activities on them. You can read more about how Google Analytics uses your data here.
What is a Web Beacon?
A web beacon is an electronic image that helps recognize a cookie on your computer or other device when you open a website or email.
How Dockland Uses Web Beacons
Dockland and third-party advertising partners may use web beacons on our websites, in our emails, and on other websites displaying our ads to measure the effectiveness of our websites and advertising. For example, web beacons can count the number of visitors who come to our websites from a particular advertisement or those who open an email message or take action on it.
Can I Block Cookies and Web Beacons?
Yes, web browsers allow you to enable, disable, or delete cookies. For more details, please consult the "Help" menu of your browser application. Disabling cookies may also disable certain web beacons.
If you prefer not to have data collected through cookies, most browsers allow automatic rejection of cookies or offer an option to disable or accept cookies from a specific website. For more information, visit www.allaboutcookies.org. Please note that if you do not accept cookies, you may encounter issues while using our websites.
Links to Websites Outside Dockland
Our website may include links to other websites, such as through social media buttons or other links. These third-party websites may collect certain data about you through cookies, web beacons, and other features. We do not have access to these third-party websites' privacy practices or the cookies and features used on these websites. We are not responsible for the content or privacy practices of third-party websites or websites not governed by this privacy statement. We encourage you to review the privacy principles and terms of use of these third-party websites to understand the practices they follow.
Privacy Choices: How Dockland Uses Interest-Based Ads
Websites, along with other internet advertisers, collect data about visitors to display ads that may be more relevant or useful to their interests. This is known as interest-based advertising or behavioral online advertising. Dockland and third-party advertising partners use cookies and similar technologies to display targeted interest-based ads that match the interests of our customers and potential customers.
What Information Does Dockland's Websites Collect for Interest-Based Advertising?
While browsing dockland.hu and other websites, Dockland and our third-party advertising partners may collect data via cookies and web beacons for interest-based advertising purposes. These cookies identify viewed pages, links, and ads clicked, other activities performed on the website, and the website that referred you to the page. Similarly, internet advertisers may use cookies to display ads from companies outside of Dockland based on your visits to dockland.hu and other websites.
Communication Settings
Dockland may send you commercial emails promoting our products and services. If you receive a commercial email from Dockland and no longer wish to receive such emails, you can contact us using the contact details provided in the "Contacting Dockland" section below.
This unsubscribe option does not apply to messages primarily related to fulfilling orders, contracts, support, product safety warnings, software updates, or other administrative and transactional notifications that are not promotional in nature.
Further Information on the EEA
You may file a complaint with the relevant data protection authority in your country or region, or where a violation of relevant data protection laws is suspected. However, we recommend that you first contact us directly and allow us the opportunity to address your privacy concerns directly with you.
Contacting Dockland
Dockland is committed to addressing privacy concerns and complaints regarding the collection and use of personal data.
You can report your questions and concerns to Dockland by emailing etika@dockland.hu.
You can also contact us by postal mail at:
Dockland Technologies Ltd. – 1138 Budapest, Madarász Viktor u. 47-49. 2/B/2
Additional contact details can be found on the website if you have questions related to support, sales, corporate information, or services.
Updates to the Statement
Dockland may update this Privacy Statement from time to time. When this happens, we will post the current version on this page and update the version date at the top of the page. The changes take effect when the updated Privacy Statement is posted. If we make significant changes, we will notify you with a more prominent notice, if required by applicable law. By continuing to use our services after changes are made, you accept the updated Privacy Statement.
Budapest, 02.06.2025.